Some of the Business Skills Training that CCT offers is listed below. However, should there be a topic you require that is not on this list, and we will find it for you.

Contact us for detailed program outlines available on request.

Technical Business Skills

• Business Administration
• Accounting & Bookkeeping
• Business Planning
• Project Management
• Human Resource Management
• Leadership and Supervisory techniques
• Marketing
• Public Relations
• Event Planning
• Sales
• Project Management Accounting and Bookkeeping
• Forum for International Trade Training (FITT)
• Business Correspondence

Non-technical Business Skills

• Customer Service
• Trust and Collaboration
• Effective Teamwork and Teambuilding
• Communication
• Effective Meetings
• Emotional Excellence
• Conflict Resolution
• Empowering Employees
• Time Management

Personal Development:

• Thought Patterns for a Successful Career
• Positive Impact
• Self-Mastery

Organizational Development:

• Assessing and Developing the High Performance Organization
• Change Management

Leadership Development:

High Performance Leadership

"A leader is the wave pushed ahead by the ship." Leo Tolstoy

In today's world there are countless opportunities to make a difference. And more than ever there is a need for people of all ages, from all backgrounds, with all types of life experience to seize those opportunities that lead to greatness. More than ever there is a need for leaders to inspire us to dream, to participate, and to persevere.

It is about how leaders mobilize others to want to get extraordinary things done. It's about the practices leaders use to transform values into actions, visions into realities, obstacles into innovations, separateness into solidarity, and risks into rewards. It's about a climate in which people turn challenging opportunities into remarkable successes.

Workforce Transitions and Workplace Diversity

"As long as the differences and diversities of mankind exist, democracy must allow for compromise, for accommodation, and for the recognition of differences." Eugene McCarthy

Have you experienced recent changes in your organization? Is your workforce becoming more diverse? Complete Corporate Training recommends a workforce transitions strategy to ensure a smooth transformation and to improve your organizational performance.

With the introduction of diverse cultures into an organization, not only do immigrant workers need to become familiar with Canadian culture, but also existing workers need to be sensitive to the new employees' cultures and customs.

In our experience, if cultural diversity is not addressed early in the process, misunderstandings can lead to conflict, resulting in lowered performance, decreased productivity, dissatisfied employees and even staff leaving the organization. Implementing conflict resolution programs at a later stage can be more costly.

Complete Corporate Training, and our partners offer a diverse range of workshops addressing relevant topics. In every instance, the program is customized to organizational needs. Detailed outlines, procedures and pricing for employee and supervisor training programs as well as consulting services are available once an in-depth needs analysis has been conducted with key stakeholders within the organization.

Example initiatives include:

• Diversity Strategy and Implementation Planning
• Diversity Awareness Sessions
• Diversity Training
• Canadian Culture Integration
• Inter-cultural Communication
• Creating an Inclusive and Respectful Workplace
• Conflict and Change Strategies
• Leadership, Supervision and Management Programs