CCT meets with client and assesses current state:

• What are the unique business, department and individual goals and needs?
• What specific business challenges is the organization trying to solve?
• What key performance indicators are in place to measure learning, performance and success?

CCT analyzes data gathered to prepare a proposal and detailed Scope of Work:

• Where are the gaps between future desired state and the current state?
• Who is the target audience (primary and secondary)?
• What learning delivery methods & schedules will be best suited to the target audience?
• What customization is required?
• What learning measurements need to be put in place to measure success?

Customize training solutions to close gaps and meet learning needs of target audience:

• Methods include: interviews, plant/site tours and focus groups to gather relevant data and material for the program.
• Implement training solutions
• Measure success of learning using Kirkpatrick 4-level model

Increase knowledge and skills, improve job satisfaction, increase productivity

• Overcome specific business challenges identified upfront
• Improve bottom-line results